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Job Description

Job content
To interact with the user by using the e-mail and chat. There is also to meet with the user directly.
A situation in which engineers have developed a state-of-the-art business and attractive business to take advantage of the Stripe, and consideration from their own point of view.
Subscription (continued billing) and the Checkout, and then develop a document for a number of other products in-house and for the external market.
By analytical approach, and tracking the location where the user can easily took much time, and improve the problems of Stripe in cooperation with other teams.
Education for a while after joining the team members of the current is, for Stripe and Stripe of services, also about how to interact with the user, until the business can smoothly proceed acquire specialized knowledge necessary to the over a sufficient time it, and support. Then, take over this role, it will be to educate the team members of the rookie. It is to learn the premise of teaching, you can be completely yours to learn the skill.

Suitability of duties
Japanese native level.
English and business level.
I like to write a sentence. It is possible to write quickly a clear sentence.
I like to interact with people who do not know. Sometimes there is also possible to chat in real time and a lot of people at the same time.
A problem for which there is no correct answer, enjoy to solve as a member of one person or in teams. – As a professional engineer, I can explain the technical concepts. In addition, it is also sufficient explanation for the mechanism of Stripe.
Not limited to their specialty, it is always eager to learn knowledge about Stripe services using state-of-the-art technology.
In order to quickly understand the problem that the user is facing, empathetic to correspond regardless of the level of the user’s skill level, you can understand the nature of the user’s question.
Have experience tried a wide variety of languages and services. There are insights to programming in general, even in not so in detail language, can understand to some extent the situation look at the code.


About Stripe

Stripe is a set of tools for building and running an internet business. We help businesses accept payments from anyone, anywhere, and build new kinds of companies like Lyft or Kickstarter. Internally, we say our goal is to increase the GDP of the internet---we want to bring more businesses online worldwide. In everything we do, we put our users first. We work hard to build the cleanest, most robust APIs possible so that our users can focus on building great products. There's always something more we can do---we're constantly seeking out areas of our product we can improve. We're building a company with folks from all sorts of backgrounds, who make great coworkers and who share and exemplify a few core values: people who are humble, respectful, inclusive, and ready to roll up their sleeves and get important work done for our users. If that's you, we'd love to talk! Stripe's investors include Sequoia Capital, Khosla Ventures, Andreessen Horowitz, and PayPal co-founders Peter Thiel, Max Levchin, and Elon Musk.
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